Frequently Asked Questions

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Please browse our Frequently Asked Questions for information on If you don’t see any answer to your questions, or want to speak directly to us, please email us at [email protected] or call 1-877-696-3979 to speak to a Patient Service Representative.

Is a prescription required?

Yes – just like visiting your local pharmacy, we require prescriptions for any product that requires a prescription in the USA.

Is there a limit to how much medication I can buy?

You may purchase a maximum of a 3-month supply of each of your medications at a time.

Is my information private?

Yes, your personal and health information is completely private. We take confidentiality very seriously and haven a comprehensive security infrastructure and stringent data policies. For more information on privacy, check out our privacy policy Privacy Policy

How long will my order to arrive?

Standard orders typically take 14-21 days to arrive.

Can I track my order?

Tracked shipping is available from some of our dispensaries but not all. Please check with a customer service representative if you would like tracked shipping.

Can I return my medication?

Unfortunately, we cannot accept returns of prescription products. However, if you feel we have made an error in the filling of your prescription, please contact us at [email protected]

Do you accept insurance?

No, we do not accept insurance. That said, many customers tell us that the price they pay with us is less than the medication co-pays under their plan.